Temporary Warehouse Assistant

Summary of Job Scope and Expectations: 

The Warehouse Assistant is responsible for providing customer service related to inventory and shipping inquiries from Operations or Support Center associates.  This position researches and responds to all inventory and shipping inquiries via phone, email, or in person, resolving any issues.   This position also receives orders through eBiz, assists with picking, packing and shipping orders, and follows up on purchase orders with vendors.

Essential functions: 

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

Descriptions

• Provides customer service related to inventory and shipping inquiries to Operations or Support Center.  Researches and responds to inquiries via phone, email, or in person, resolving any issues.

• Receives orders through eBiz and follows up on purchase orders with vendor to ensure accurate and on-time receipt of all inventory.  Prints and sorts picking and packing tickets.

• Prints accounts payable checks for the entire company.

• Coordinates new item set up in GP on behalf of other departments.

• Creates inventory/shipping related reports and provides assistance related to packing/shipping and inventory as needed.

JOB REQUIREMENTS:

• College degree preferred

• Some relevant work experience required

• Successful completion of annual store training

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to demonstrate and teach Panda’s Mission, Values, and Culture

• Knowledge of warehouse function

• Basic knowledge of inventory and shipping

• Basic analysis skills

• Computer/technical skills and proficiency in Microsoft Office Suite and warehouse-related software (eBiz, GP, FedEx, Lawson check printing function)

• Strong customer service and interpersonal skills

• Communication (oral and written) and listening skills 

• Time management, organization, and prioritization skills 

• Ability to meet deadlines, follow directions, pay attention to details, and multi-task

• Ability to work positively with other departments and Operations (“win/win”)

• Ability to identify problems and issues and demonstrate proactive behavior

• Ability to participate in projects

• Actively participates in sharing before a group

• Ability to embrace change and continuous learning

COMPETENCIES:

The following are Panda Leadership Competencies for Associates::

• Self knowledge

• Customer Focus

• Interpersonal Savvy

• Drive for Results

• Career Ambition

• Integrity and Trust

SUCCESS MEASURES:

• Contribute to building and sustaining the Panda mission and culture

• Complete all assigned work accurately and on time

• Positive feedback on customer service provided

• Ensures purchase orders are accurately filled on a timely basis

POTENTIAL CAREER PROGRESSION:

The following job titles or job categories are examples of potential career opportunities and are not intended as a guarantee of promotion. These career paths can change at any time.

• Associate  Fulfillment Analyst

WORK ENVIRONMENT:

• Warehouse and office conditions

• Ability to lift up to 50 lbs. and climb a ladder