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Technical Support Representative - Remote (USA)

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User Support
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Come find your home at Panda Restaurant Group, where our goal is to inspire!

 

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

 

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

 

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurants positions available nationwide, remote, and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

 

 

The Technical Support Representative responds to and diagnoses problems through in-person, phone, email, and chat with PRG associates, ensuring satisfactory customer service. This position recognizes and researches problems and resolves basic problems while referring more complex problems to higher levels for satisfactory resolution. This position follows up to ensure timely resolution of all problems.

 

Responsibilities:

 

  • Provide phone support/training for Panda applications
  • Resolve technical and remote user issues or escalate to the next level of support
  • Interface directly with customers via phone or e-mail 
  • Identify gaps and opportunities based on support/training requests
  • Work closely with other IT staff to ensure clear communication on outstanding issues and customer problems
  • Organize and prioritize daily work activities

 

Requirements/Skills:

 

  • Technical ability to troubleshoot PC hardware, connectivity, and network issues
  • Communicate effectively with internal and external personnel, both verbally and in writing
  • Degree in IT related field highly desirable
  • Excellent customer service skills

 

Abilities:

 

  • Ability to work in a fast-paced, detail oriented environment
  • Flexible to work on weekends
  • Self starter, self-disciplined and able to work unsupervised

 

 

Panda Restaurant Group's culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principals of The Seven Habits of Highly Effective People, by Stephen Covey.


Panda Restaurant Group, Inc is an Equal Opportunity Employer.

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